New Clients
Our Process
Booking with us for your beloved pet care is as easy as 1-2-3!
Step
1
The Intake Form
Complete our online form with details about your pet and the services you're interested in. We'll reach out to schedule a meet-and-greet
Step
2
The Meet & Greet
The first meeting is where friendships are born! This is the perfect opportunity for your pet (and you) to get to know your new pet sitter.
Step
3
The Grand Ole' Fun!
Experience the peace of mind that comes with knowing your pets and home are in the hands of caring professionals. Get ready for your pets to make new friends and for you to finally unwind, reassured that your beloved companions are receiving the love and care they deserve.
FAQ + Important Info
For your convenience, our most common customer questions are answered here.
Not finding what you need? Reach out directly through our Contact Us page.
Thank you.
How do we get started?
You may contact us by text, email, phone or submit your information directly through the website. Please fill out all the requested fields in the form. Once we have reviewed the form, we will be in contact with you to schedule a complimentary Meet & Greet. At the Meet & Greet we will again review all the provided information with you, get to know “the lay of the land” (where the leash, food, favorite hiding or sleeping places are, etc.) and get to know about your pet’s special needs and how to properly care for your pets and your home. At the Meet & Greet we will pick up the required key to your home (or review the keyless entry information), which are kept in a secure location. For your security and peace of mind, your personal information is not written on the key. Having your key on file enables us to care for your pets with short notice, when possible, and in case of an emergency.
How is payment handled?
We require full payment in advance for all new pet sitting clients. As an ongoing client, you will be billed at the completion of service unless the job extends past seven (7) days, wherein one-half (1/2) of the full payment will be required in advance. Cash, Check, Venmo, Apple Pay and Zelle are all happily accepted. $25.00 fee will apply to any returned checks.
Do you charge a holiday service fee, and if so, what holidays does that apply to?
Yes, we do charge a holiday service fee of $10.00 per day (not per visit) on the following holidays:
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New Year’s Eve
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New Year’s Day
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Easter
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving Day
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Christmas Eve
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Christmas Day
All three-day weekends, Memorial and Labor Day, are charged a holiday service fee on each of the three days. If the holiday falls on a Saturday or Sunday, the holiday service fee extends to Friday or Monday respectively.
What's the minimum number of visits my pet needs while unter the St. Mary's Pet Sitter care?
Cats require a minimum of 1 (one) visit per day. We do not offer every other day service. Dog(s) without access to a yard during the day for potty breaks require a minimum of 3 (three) visits per day. Dog(s) with access to a yard during the day for potty breaks require a minimum of 2 (two) visits per day.